Difficulty: mediumBank
Closing an account
Role-play: you close an account — you find out what must be settled first and ask for confirmation (Gašenje računa).
Where it happens
Bank · Banka (filijala u Starom gradu)
A bank branch in the Old town where you can open an account and handle everyday banking.
Who you talk to
Jovana (bank clerk)
Jovana is a bank clerk at the counter. Polite, professional and precise, she uses the formal address, explains calmly and asks for the documents she needs.
What you need to do
- Say you want to close the account and briefly why.
- Ask what has to be settled first — cards, standing orders, the balance.
- The complication: you are urged to stay and offered another package. Politely but firmly confirm your decision.
- Ask what happens to the remaining balance and how to get it.
- Ask for confirmation that the account is closed and say thank you.
A Premium scenario — the free tier includes the basic dialogues with the city residents.
Other situations at this place