Difficulty: easyBank
Collecting your card and sorting out the PIN
Role-play: you collect your new card, find out how to activate it, what happens with the PIN and what to do if it is lost (Preuzimanje kartice).
Where it happens
Bank · Banka (filijala u Starom gradu)
A bank branch in the Old town where you can open an account and handle everyday banking.
Who you talk to
Jovana (bank clerk)
Jovana is a bank clerk at the counter. Polite, professional and precise, she uses the formal address, explains calmly and asks for the documents she needs.
What you need to do
- Say you have come to collect your card and show your document.
- Ask how to activate the card and where the PIN comes from.
- Ask whether you can change the PIN to one of your own and where.
- The complication: you are worried about blocking the card with a wrong PIN. Ask what happens then.
- Ask whom to call if the card is lost, and say thank you.
A Premium scenario — the free tier includes the basic dialogues with the city residents.
Other situations at this place