Difficulty: mediumBank
The account or the card is blocked
Role-play: a payment is refused and the account or card is blocked. You come in to find out why and what to do (Blokada računa).
Where it happens
Bank · Banka (filijala u Starom gradu)
A bank branch in the Old town where you can open an account and handle everyday banking.
Who you talk to
Jovana (bank clerk)
Jovana is a bank clerk at the counter. Polite, professional and precise, she uses the formal address, explains calmly and asks for the documents she needs.
What you need to do
- Describe what exactly is not working: where, when and what you saw.
- Ask what the reason is and who imposed the restriction.
- The complication: you are told the reason cannot be disclosed. Calmly ask what you can do and where to turn.
- Ask what still works and how to get money if you need it.
- Ask for the answer in writing and how you will know when it is lifted.
A Premium scenario — the free tier includes the basic dialogues with the city residents.
Other situations at this place