Refund & Cancellation Policy

Lingomir — operated by HomeDea LLC

Version 1.0 · Last updated: September 5, 2026

This policy explains how subscription renewals, cancellations, free trials, and refunds work for Lingomir (the "Service"). It forms part of, and should be read together with, our Terms of Service. Payments are processed by Stripe.

Your statutory rights come first. Nothing in this policy limits any mandatory right you have under the consumer-protection law of your country of residence. For EU/EEA consumers, the withdrawal right in Section 2 applies.

1. What you can buy

Premium subscription — a recurring plan (monthly or annual) that auto-renews until cancelled, sometimes with a 7-day free trial. See Terms, Section 5.
Message top-up packs — one-time, non-recurring purchases of a consumable allowance of AI practice messages.

Current prices: Premium 799 RSD / €7.99 / $8.99 per month, or an annual plan at roughly 45% off monthly (4,990 RSD / €54 / $59 per year). Prices and currency depend on your region and are confirmed at checkout.

2. EU/EEA 14-day right of withdrawal (digital services)

If you are a consumer in the EU/EEA, you normally have 14 days to withdraw from a distance contract for digital services, without giving a reason. Because our Service is digital content and services supplied online, the following applies:

2.1 Immediate access and the effect on your withdrawal right

When you subscribe or buy a top-up, you can start using the paid features immediately. To make that possible, at checkout we ask you to:

give your express prior consent to begin performance (immediate access to the paid digital service) during the 14-day withdrawal period; and
acknowledge that you thereby lose your right of withdrawal once the service has been fully performed, and — for the part performed before you withdraw — that you will pay for what you have used.

If you provide this consent and begin using the service:

Fully-consumed one-time purchases (top-up packs): once you have used the allowance, the service is fully performed and the right of withdrawal is lost for the consumed part.
Subscriptions: if you withdraw within 14 days after purchase, you may owe a proportionate amount for the period you had access before withdrawing; the remainder is refunded.

If you do not give consent to immediate performance, access begins after the 14-day period, and you keep the full withdrawal right during those 14 days.

2.2 How to withdraw

To exercise a withdrawal right, tell us clearly within 14 days — email support@homedea.com with your account email and what you are withdrawing from. You may use any clear statement; a model withdrawal form is not required but a clear declaration is. We will confirm receipt and process any refund due without undue delay and within 14 days, using the same payment method you used, unless you agree otherwise.

3. Free trial

Premium may include a 7-day free trial for eligible new users (typically one trial per user).
You are not charged during the trial.
If you cancel before the trial ends, you are not charged and Premium access ends when the trial period ends.
If you do not cancel, the trial automatically converts to a paid subscription at the end of the trial and your plan price is charged. See Section 4 for how to cancel.

4. How to cancel

You can cancel at any time. Cancellation stops future renewals; you keep Premium until the end of the current paid period (or the end of the trial), then your account returns to the free tier.

In the app:

Open the app and sign in.
Go to Profile / Settings → Subscription (or Manage subscription).
Select Cancel subscription and confirm.
You will see the date until which Premium remains active.

If you cannot access these settings, email support@homedea.com from your account email and we will help. If your subscription is managed through an app-store platform in future, you may need to cancel via that platform's subscription settings; we will indicate this in the app.

Cancelling does not delete your account or data — see Delete Account for that.

5. Refunds for subscriptions

Outside the statutory withdrawal right in Section 2:

Monthly plan: cancelling stops the next charge. Because you keep access until the period ends, the current month is generally non-refundable except where required by law or where we agree otherwise as a goodwill gesture.
Annual plan: cancelling stops the next yearly renewal and you keep access until the year ends. For the remainder of a paid year, refunds are not automatic and are handled case by case, subject to your statutory rights. If you cancel shortly after purchase and within any applicable withdrawal window, Section 2 applies.
Billing errors, duplicate charges, or a Service failure attributable to us: contact support@homedea.com and we will investigate and refund where appropriate.

We will always honour refunds required by mandatory consumer law.

6. Refunds for top-up packs

Top-up packs are one-time, consumable purchases:

Unused packs: if you have not used any of the purchased allowance and you are within an applicable withdrawal window, you may request a refund at support@homedea.com.
Used (consumed) packs: once you have started using the allowance, that portion is treated as fully performed and is non-refundable, except where a statutory right applies.

7. Price changes

We give affected subscribers at least 30 days' notice before a price change takes effect on renewal. You may cancel before the new price applies. Continuing after the effective date accepts the new price. We never change the price of a period you have already paid. See Terms, Section 6.

8. How refunds are paid

Approved refunds are made through Stripe to the original payment method. Processing times depend on the payment provider and your bank and are typically a few business days after we approve the refund. Currency conversion and any bank fees are outside our control.

9. Your statutory rights

This policy is in addition to, and does not limit, your mandatory statutory rights as a consumer, including EU/EEA consumer-protection rights and the consumer-protection rights applicable in your country of residence. Where this policy conflicts with a mandatory right you have, the mandatory right prevails. EU consumers may also use the Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

10. Contact

Questions about billing, cancellation, or refunds: support@homedea.com (support target: within 2 business days). Operator: HomeDea LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA.