Frequently Asked Questions
Lingomir — operated by HomeDea LLC
Version 1.0 · Last updated: September 5, 2026
Quick answers to common questions. For the full terms, see our Terms of Service, Privacy Policy, and Refund & Cancellation Policy.
1. What is Lingomir?
Lingomir is an online app that helps Russian speakers learn Serbian. It combines structured lessons, spaced-repetition review, vocabulary practice, and interactive practice conversations with AI characters, plus gamified progress (XP, levels, streaks, quests). It runs in your web browser at https://lingomir.com.
2. How does the free tier work?
You can learn for free. The free tier includes a set daily and periodic allowance — for example, three new lessons per week, never on consecutive days, a limited number of AI practice-dialogue messages, and a periodic (e.g. weekly) taste of the Immersion experience. Exact limits are shown in the app and may change.
3. What does Premium include?
Premium unlocks the full Service — for example unlimited new lessons, a much larger AI practice-dialogue allowance, and the full Immersion experience. The current feature list is shown when you subscribe.
4. How much does Premium cost?
799 RSD / €7.99 / $8.99 per month, depending on your region. There is also an annual plan at roughly 45% off the monthly price (4,990 RSD / €54 / $59 per year). The exact price and currency are shown at checkout. See the Refund & Cancellation Policy.
5. Is there a free trial?
Yes — eligible new users can get a 7-day free trial of Premium (usually one per user). You are not charged during the trial. If you do not cancel before it ends, it converts into a paid subscription. See how to cancel.
6. How do I cancel, and will Premium stop immediately?
Cancel any time in Profile / Settings → Subscription → Cancel subscription. Cancelling stops future renewals; you keep Premium until the end of the current paid period (or trial), then return to the free tier. Full steps are in the Refund & Cancellation Policy.
7. Can I get a refund?
It depends on what you bought. EU/EEA consumers have a 14-day withdrawal right (with some conditions when you start using paid features immediately). Monthly subscriptions are generally non-refundable for the current period once it starts, top-up packs are non-refundable once used, and billing errors are always put right. Your statutory rights are unaffected — details in the Refund & Cancellation Policy.
8. What payment methods do you accept?
Payments are handled securely by our payment processor, Stripe. Accepted methods (e.g. major cards) are shown at checkout: major payment cards (Visa, Mastercard, American Express) and other methods offered by Stripe in your region. We never store your full card number.
9. How do I delete my account and data?
You can delete your account from the app (when available) or via the web at https://lingomir.com/legal/delete-account, or by emailing support@homedea.com. We erase your personal data after a short grace period, keeping only records the law requires us to retain (such as billing records). See Delete Account.
10. Are my chats private? Do you read them? Are they sent to AI providers?
Your practice conversations are used to run the Service and are not read by staff for any purpose other than support, safety, debugging, or legal compliance. To generate AI replies, grading, and translations, the text you send is sent to our AI provider (currently OpenAI) for processing — this is necessary for the feature to work. We do not sell your data and use no advertising trackers. Please don't enter sensitive personal information into AI conversations. Full details: Privacy Policy.
11. Does it work offline?
The Service is an online web app and generally requires an internet connection, especially for AI conversations, grading, translation, and audio. Offline use is not currently supported.
12. What platforms is it available on?
Lingomir runs in the web browser today. Native mobile apps (iOS and Android) are planned. When they launch, the same account and subscription will work across platforms.
13. What languages is the app available in?
The app teaches Serbian and its interface and support are provided in Russian (and English). These legal documents are available in English and Russian.
14. How do streaks, XP, and levels work?
You earn XP for completing lessons and practice, which raises your level and rank. A streak counts consecutive days you practice — practice each day to keep it going. Quests are optional goals that give bonus rewards. These are motivational features and have no cash value.
15. How do I contact support, and how fast will you reply?
Email support@homedea.com. We aim to respond within 2 business days. See the Contact page for our business details and support hours.
Related documents: Terms of Service · Privacy Policy · Refund & Cancellation Policy · FAQ · Contact · Delete Account