Difficulty: easyBank
The cash machine kept the card
Role-play: the cash machine swallowed your card or did not dispense the money. You go into the branch and explain what happened (Problem sa bankomatom).
Where it happens
Bank · Banka (filijala u Starom gradu)
A bank branch in the Old town where you can open an account and handle everyday banking.
Who you talk to
Jovana (bank clerk)
Jovana is a bank clerk at the counter. Polite, professional and precise, she uses the formal address, explains calmly and asks for the documents she needs.
What you need to do
- Describe what happened: where, when and what the machine did.
- Say the amount and whether there was a receipt, and show your document.
- Ask what to do next and whether a written report is needed.
- The complication: it was another bank's machine. Ask whom to approach and whether your bank can help.
- Ask what to use while it is being sorted out, and say thank you.
A Premium scenario — the free tier includes the basic dialogues with the city residents.
Other situations at this place