Difficulty: easyYour flat
Ordering internet at home
Role-play: you call the provider, dictate your address, choose a package and book the installation visit (Priključenje interneta).
Where it happens
Your flat
Your cosy flat in central Novi Sad — the base where your lessons take place.
Who you talk to
Nikola (internet provider operator)
Nikola answers the phone at an internet provider's support line. He speaks from a script, friendly and very fast — but if you ask him to slow down he honestly does, and spells the address back syllable by syllable.
What you need to do
- Say why you are calling: you want internet connected at a new address.
- Dictate the address: street, house number, floor and flat.
- Ask what packages exist and what is included.
- The complication: the operator speaks very fast. Ask him to repeat slowly and to spell it out.
- Agree a day and time for the technician and leave your phone number.
A Premium scenario — the free tier includes the basic dialogues with the city residents.
Other situations at this place