Difficulty: mediumCity administration
Requesting a civil-registry extract
Role-play: at the municipal counter you order an extract — of birth or marriage — and work out which form you need (Izvod iz matične knjige).
Where it happens
City administration
The city hall on Trg slobode — the municipal counters: civil-registry extracts, certifications, utilities and address matters.
Who you talk to
Ljiljana (city administration clerk)
Ljiljana works a counter at the city administration and is used to explaining the same thing ten times a day. She does it calmly: she checks what exactly you need and tells you which counter comes next.
What you need to do
- Say which extract you need and what for.
- Ask whether a multilingual form exists and which one to take.
- The complication: the event was registered in another town. Ask whether it can still be ordered here, and how.
- Ask when it will be ready and whether you must come in person.
- Repeat back what you ordered and say thank you.
A Premium scenario — the free tier includes the basic dialogues with the city residents.
Other situations at this place