Difficulty: mediumCity administration
Getting help with the e-government login
Role-play: you are trying to set up an e-government login but the registration will not go through. You come to the counter for help (eUprava).
Where it happens
City administration
The city hall on Trg slobode — the municipal counters: civil-registry extracts, certifications, utilities and address matters.
Who you talk to
Ljiljana (city administration clerk)
Ljiljana works a counter at the city administration and is used to explaining the same thing ten times a day. She does it calmly: she checks what exactly you need and tells you which counter comes next.
What you need to do
- Describe what you were trying to do and where you got stuck.
- Read the error message aloud or describe what you see on the screen.
- Ask what registration requires and whether it is done in person.
- The complication: it turns out foreigners follow a different route. Calmly ask which one and where to go.
- Repeat what you need to do and say thank you.
A Premium scenario — the free tier includes the basic dialogues with the city residents.
Other situations at this place