Difficulty: mediumYour flat

A problem in the building: talking to the manager

Role-play: you catch the building manager on the stairs and report a problem in the building — the lift is out, the basement leaks, the entryphone is dead (Problem u zgradi).

Where it happens

Your flat
Your cosy flat in central Novi Sad — the base where your lessons take place.

Who you talk to

Milan (building manager)
Milan was elected building manager and has known everything about the stairwell ever since: who is behind on the maintenance fee, whose pipe leaks, when the lift was last repaired. He grumbles, but he helps — and he learns foreign tenants' names faster than anyone.

What you need to do

  1. Introduce yourself, say your flat number and describe the problem in the building.
  2. Say how long it has been going on and whether the neighbours have noticed.
  3. Ask who decides this — the building or the managing company — and what needs to happen.
  4. The complication: the manager says the building will not pay and it goes to a meeting. Ask when the meeting is and whether you may come.
  5. Offer to help — gather the neighbours, pass on a repairman's number — and say goodbye.

A Premium scenario — the free tier includes the basic dialogues with the city residents.

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