Difficulty: mediumMain post office
Collecting an electronic signature
Role-play: you come for an electronic-signature certificate and work out what you got and how to use it (Elektronski sertifikat).
Where it happens
Main post office
Novi Sad main post office on Narodnih heroja. Registered letters, parcels, payment slips and collecting whatever arrived in your name.
Who you talk to
Zorica (post office clerk)
Zorica works a window at the main post office. She is fast, friendly and brief, always with a queue behind you: she asks what you are sending or collecting and asks for your document.
What you need to do
- Say you have come for an electronic signature and what you need it for.
- Ask what exactly you receive: the device, the certificate, the codes.
- Ask what needs installing and where to find the instructions.
- The complication: the answer is too technical. Ask for it step by step.
- Ask about validity and what to do if it is lost, and say thank you.
A Premium scenario — the free tier includes the basic dialogues with the city residents.
Other situations at this place