B2 — upper-intermediateshopping30 words
Consumer rights & complaints
| Serbian | Meaning |
|---|---|
| reklamácija | complaint about a purchased item or service, made to the seller — an everyday word in any Serbian shop |
| potròšāč | consumer |
| fìskālnī ràčūn | fiscal receipt — the till receipt that serves as proof of purchase in Serbia |
| garàncija | warranty |
| ulòžiti reklamáciju | to file a complaint about goods with the seller |
| žèlīm da ulòžīm reklamáciju | "I want to file a complaint" — how you open at the counter |
| rȍba je nèispravna | "the item is faulty" |
| ȉmām ràčūn | "I have the receipt" |
| trȁžīm pȍvraćāj nóvca | "I am asking for a refund" |
| pȍvraćāj nóvca | refund |
| zȃmena | exchange, swap |
| pòpravka | repair |
| nèispravan | faulty, not working (of goods, a device); opposite ispravan |
| òštećen | damaged (of goods, packaging) |
| pòpraviti | to repair |
| prodávac | seller (the person and the vendor as a party) |
| gàrantnī lȉst | warranty card — the paper issued with the goods setting out the warranty terms |
| dȍkaz o kupòvini | proof of purchase (receipt, card slip, statement) |
| rȏk trájānja | shelf life; use-by date |
| prȉgovōr | objection, grievance — dissatisfaction voiced to a seller or an office; distinct from reklamacija (a claim about the goods) and žalba (a complaint to a higher authority) |
| žàlba | complaint, appeal (to a higher authority; cf. reklamacija, prigovor) |
| žȁliti se | to complain; to lodge a complaint — without se, žaliti means to mourn or regret |
| reklamírati | to make a complaint about goods; also to advertise — Serbian has both senses |
| sȁobraznōst | conformity of goods with what was promised at sale — description, sample, intended use (fem.); the key term in Serbian complaints |
| zȁštita potròšāča | consumer protection — the field, and the name of the relevant bodies and associations |
| nádležan | competent (authority) |
| òvlāšćenī sèrvis | authorised service centre — a workshop recognised by the manufacturer, where warranty repairs are done |
| proizvòđāč | manufacturer, producer |
| knjȉga ùtisākā | customer comments book kept in shops, cafés and offices |
| tȑžišnā inspèkcija | market inspectorate — the state trade-supervision service consumers turn to about shops |
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