B2 — upper-intermediateshopping30 words
Consumer rights & complaints
| Serbian | Meaning |
|---|---|
| reklamácija | a complaint (about a purchased item or service) |
| potròšāč | consumer |
| fìskālnī ràčūn | a fiscal receipt, till receipt |
| garàncija | a warranty, a guarantee |
| ulòžiti reklamáciju | to make a complaint about goods, to file a complaint (with the seller) |
| žèlīm da ulòžīm reklamáciju | I want to file a complaint, I’d like to make a complaint |
| rȍba je nèispravna | the goods are faulty, the item is faulty |
| ȉmām ràčūn | I have the receipt, I’ve got the receipt |
| trȁžīm pȍvraćāj nóvca | I’m asking for a refund, I want a refund, I’d like a refund |
| pȍvraćāj nóvca | refund |
| zȃmena | a replacement; an exchange, a swap |
| pòpravka | repair |
| nèispravan | faulty, not working (of goods, a device) |
| òštećen | damaged (of goods, packaging) |
| pòpraviti | to repair, to fix; to correct, to improve (a mistake, a grade) |
| prodávac | a shop assistant, salesperson; a seller (in a sale) |
| gàrantnī lȉst | a warranty card, guarantee card |
| dȍkaz o kupòvini | proof of purchase (receipt, card slip, statement) |
| rȏk trájānja | a use-by date, expiry date, best-before date; shelf life |
| prȉgovōr | an objection, a grievance (voiced to a seller or an office) |
| žàlba | an appeal, a complaint (against an official decision) |
| žȁliti se | to complain, to lodge a complaint (without se: to regret, to mourn) |
| reklamírati | to make a complaint about goods; to advertise |
| sȁobraznōst | conformity (of goods with the contract; feminine) |
| zȁštita potròšāča | consumer protection |
| nádležan | competent (of an authority), responsible (for a matter) |
| òvlāšćenī sèrvis | an authorised service centre, authorised repairer |
| proizvòđāč | manufacturer, producer |
| knjȉga ùtisākā | a visitors’ book, guest book (in a hotel, museum) |
| tȑžišnā inspèkcija | the market inspectorate, trading standards |
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