Difficulty: mediumHealth insurance fund
Getting your health booklet
Role-play: at the health-fund counter you find out how to get a health booklet and on what basis you are insured (Zdravstvena knjižica).
Where it happens
Health insurance fund
The republic health-insurance fund branch on Žitni trg. Getting your health booklet, your insured status, questions about cover.
Who you talk to
Dejan (health fund clerk)
Dejan works a window at the health-insurance fund. Calm and sparing with words, he explains step by step: what to bring, where to hand it in, when to come back for it.
What you need to do
- Say you need a health booklet and explain your situation.
- Say on what basis you might be insured: employment, self-employment, family.
- Ask what to bring and what the employer does versus what you do.
- The complication: something is missing from the employer's side. Ask exactly what to pass on to them.
- Repeat the steps back and say thank you.
A Premium scenario — the free tier includes the basic dialogues with the city residents.
Other situations at this place