Difficulty: hardHealth insurance fund
Changing the basis of your work
Role-play: you are moving from employment to self-employment or the other way, and find out what changes (Promena osnova rada).
Where it happens
Health insurance fund
The republic health-insurance fund branch on Žitni trg. Getting your health booklet, your insured status, questions about cover.
Who you talk to
Dejan (health fund clerk)
Dejan works a window at the health-insurance fund. Calm and sparing with words, he explains step by step: what to bring, where to hand it in, when to come back for it.
What you need to do
- Describe the change: what you are moving from and to, and from what date.
- Ask what changes in your insurance and records.
- Ask what happens if there is a gap between the two.
- The complication: more than one office is involved. Ask where else to go and in what order.
- Repeat the sequence back and say thank you.
A Premium scenario — the free tier includes the basic dialogues with the city residents.
Other situations at this place