Difficulty: hardTax administration
An overpayment: what to do with it
Role-play: you paid too much or to the wrong account and find out at the counter how to fix it (Preplata).
Where it happens
Tax administration
The tax administration on Bulevar Mihajla Pupina. Registering as a taxpayer, questions about your tax regime, certificates and overpayments.
Who you talk to
Slobodan (tax officer)
Slobodan receives sole traders at the tax administration. He speaks slowly and likes precision: he asks things back, pins down wording and dislikes vague answers — but what he says can be written down.
What you need to do
- Describe what happened: when, how much and where you paid.
- Say you have proof of payment and offer it.
- Ask what the options are: offset or refund.
- The complication: the payment is not visible in the system. Do not argue — ask what to check and where.
- Ask for a written answer or confirmation of your request, and say thank you.
A Premium scenario — the free tier includes the basic dialogues with the city residents.
Other situations at this place