Difficulty: mediumShop
A complaint: returning a faulty item
Role-play: something you bought does not work. You go to the shop, describe the fault and file a complaint (Reklamacija).
Where it happens
Shop
Who you talk to
Dragana (mobile shop assistant)
Dragana works in a mobile phone shop. Quick and friendly, she is used to foreigners: she speaks simply, repeats when needed, and offers tariff options herself.
What you need to do
- Say the item does not work and describe exactly how.
- Say when you bought it and show the receipt and the packaging.
- The complication: you are told at once it is not a defect. Do not argue — ask for the complaint to be filed in writing.
- Ask what happens next and how you will hear the answer.
- Ask for a copy of the filed complaint and say thank you.
A Premium scenario — the free tier includes the basic dialogues with the city residents.
Other situations at this place