Difficulty: mediumInsurance office
Making a medical insurance claim
Role-play: you contact your insurer after a medical visit — you explain what happened and find out which papers are needed (Prijava štete).
Where it happens
Insurance office
Who you talk to
Nataša (insurance agent)
Nataša sells policies at an insurance agency. Friendly and thorough: first she works out what exactly needs covering, then explains how the options differ, and never pushes for a decision.
What you need to do
- Say you want to make a claim and briefly describe what happened.
- Give the date, where you were seen and what papers you have.
- Ask which documents are needed and in what form — originals or copies.
- The complication: you are told it may not be covered. Ask where that is in the policy and what can be done.
- Ask how you will hear about the decision, and say thank you.
A Premium scenario — the free tier includes the basic dialogues with the city residents.
Other situations at this place